Question:
    hello my name is james and i just bought one of your glow plug igniters for my after shock rc and since i have purchased it (glow starter) it was one of the rechargable ones i have gone through 8 to 10 glow plugs 8 to 10 dollars each, and i have gone through all the posibilities of everything else on the truck that would cause the glow plug to burn out and i tried another glow plug starter that just takes c batteries and everything is fine the glow plug starter works fine but it keeps burning out my glow plugs in my truck and i cannot afford to go out and buy a new glow plug every time i want to use my rc because for some reason the glow plug from your company is burning out the glow plugs.
Answer:
    Dear James, Thank you for the mail. Firstly, we have to know in what circumstances that your glow plugs are burned out. Does it happen when you are starting your engine or afetr your truck runs for a while? It concerns about whether the problem comes from the compression ratio, the gasket of the engine or the voltage of the discharged electricity from the glow start itself. In addition, Thunder Tiger has authorized worldwide distributors that provide marketing and after service for our customers. Please feel free to contact CANADIAN HOBBYCRAFT LTD. as followed for service. CANADIAN HOBBYCRAFT LTD. Tel: 905-738-6556 Fax: 905-738-6329 E-mail: info@hobbycraft.com Web: www.hobbycraft.com Best regards, Customer Service Thunder Tiger Corp. [ Simon ]