Product
Thunder Tiger mini Titan E325
Question:
Hi, I'm Kelvin from Malaysia. The reason for this mail is I'd like to provide a little feedback to Thunder Tiger on the mini Titan E325. I've just purchased a Thunder Tiger mini Titan E325, and would like to thank Thunder Tiger for the excellent heli and manual. You've provided a manual that is way beyond my expectation. It's the best manual I've seen so far compared to the Trex 450XL and Dragonus manuals. The manual is almost perfect. The only thing that I'm not really satisfied with the manual is it gave me a sense of assurance that if I'd follow everything down to the dot, I'd end up with a perfect tuned machine. The one thing the manual failed to warn the user is not to overtighten the Socket Screws and M2 nuts (Step 2 Point 2 on page 24). As a result, my Tail Boom Bracket cracked a little as shown in the attachment. Is it possible for me to get a replacement from Thunder Tiger? With that, I'd like to congratulate Thunder Tiger on a well designed heli and manual. Regards, -----------------------------------------------------------------------------------------------------------Hi, Wow. I received a call from your representative yesterday. That's what I called customer service. I'm trully impressed at the speed of your respond. Rest assured I'll be a loyal Thunder Tiger flyer by now and I'd be promoting the TT brand to all the flyers that I'm associated with. Since I'm one of the moderators in the most active Malaysian RC Forum (www.private-aircraft.biz/forum), I'll be showing my appreciation by promoting the TT brand ;) . With the quality and service that Thunder Tiger provides, I'm sure there's going to be may more flyers that'd be getting their hands on Thunder Tiger products. With this, I'd like to thank Thunder Tiger for the free replacement again and the speedy service by your representatives. Thank You. Regards, Kelvin Lai
Answer:
Dear Kelvin, Thank you for your mail and feedback. We should remind you that the problem can be avoidable and also a common sense. It is not a quality problem under warranty. However, on the basis of service and a supporter like you for Thunder Tiger, we would like to make an exception to give you a replacement for free but just this once. Please feel free to contact NIKO SALES AND SERVICES CENTRE in Malaysia as followed for the Tail Boom Bracket. We will forward this mail to them as well in the meantime. NIKO SALES AND SERVICES CENTRE Tel: 60-7-2343615 Fax: 60-7-2328018 E-mail: nikoas03@streamyx.com Web: www.niko.com.my Contact person: Mr. Phang Kok Hin Best regards, Customer Service Thunder Tiger Corp. [ Simon ]
Hi, I'm Kelvin from Malaysia. The reason for this mail is I'd like to provide a little feedback to Thunder Tiger on the mini Titan E325. I've just purchased a Thunder Tiger mini Titan E325, and would like to thank Thunder Tiger for the excellent heli and manual. You've provided a manual that is way beyond my expectation. It's the best manual I've seen so far compared to the Trex 450XL and Dragonus manuals. The manual is almost perfect. The only thing that I'm not really satisfied with the manual is it gave me a sense of assurance that if I'd follow everything down to the dot, I'd end up with a perfect tuned machine. The one thing the manual failed to warn the user is not to overtighten the Socket Screws and M2 nuts (Step 2 Point 2 on page 24). As a result, my Tail Boom Bracket cracked a little as shown in the attachment. Is it possible for me to get a replacement from Thunder Tiger? With that, I'd like to congratulate Thunder Tiger on a well designed heli and manual. Regards, -----------------------------------------------------------------------------------------------------------Hi, Wow. I received a call from your representative yesterday. That's what I called customer service. I'm trully impressed at the speed of your respond. Rest assured I'll be a loyal Thunder Tiger flyer by now and I'd be promoting the TT brand to all the flyers that I'm associated with. Since I'm one of the moderators in the most active Malaysian RC Forum (www.private-aircraft.biz/forum), I'll be showing my appreciation by promoting the TT brand ;) . With the quality and service that Thunder Tiger provides, I'm sure there's going to be may more flyers that'd be getting their hands on Thunder Tiger products. With this, I'd like to thank Thunder Tiger for the free replacement again and the speedy service by your representatives. Thank You. Regards, Kelvin Lai
Answer:
Dear Kelvin, Thank you for your mail and feedback. We should remind you that the problem can be avoidable and also a common sense. It is not a quality problem under warranty. However, on the basis of service and a supporter like you for Thunder Tiger, we would like to make an exception to give you a replacement for free but just this once. Please feel free to contact NIKO SALES AND SERVICES CENTRE in Malaysia as followed for the Tail Boom Bracket. We will forward this mail to them as well in the meantime. NIKO SALES AND SERVICES CENTRE Tel: 60-7-2343615 Fax: 60-7-2328018 E-mail: nikoas03@streamyx.com Web: www.niko.com.my Contact person: Mr. Phang Kok Hin Best regards, Customer Service Thunder Tiger Corp. [ Simon ]
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