Product
Complaint re Soaring star fuselage
Question:
I purchased this model from an Australian retailer but can obtain no response from him. The model had not yet flown. This was my message and attachment to the retailer. Quote Just got round to getting the Soaring Star to maiden. I installed the supplied motor and prop and wooden spacer according to the directions. ie gluing wooden spacer to motor and checking for any flashing in the nose area. I then fired up the motor/prop and it was drawing more amps than I liked so I dismantled it to install a brushless. The motor/prop seemed well balanced. As you can see the nose has cracked badly. Unquote Being a new model a patch up repair is hardly appropriate. Moreover the fuselage does seem very thin and weak at the motor mounting area I appreciate your response. ------------------------------------------------------------------------------------------------------Dear Thunder Tiger Care. Steven of Ace Hobby Australia has already contacted me (12.20 pm) and arranged for the fuselage to be swapped. This is absolutely great service and very promptly received. In fact - could not be better. You can be sure my fellow Club Members will hear of Thunder Tiger's brilliant service. Best Regards
Answer:
Dear Paul, Thank you for your mail. Thunder Tiger has authorized worldwide distributors that provide service to our customers. Please feel free to contact ACEHOBBY DIST. AUSTRALIA P.L. as follows for service. We will communicate with them for the problem as well. ACEHOBBY DIST. AUSTRALIA P.L. Tel: 61-2-9602-6153 Fax: 61-2-9602-6298 E-mail: steven@acehobbyaustralia.com.au Web: www.acehobbyaustralia.com Contact person: Mr. Steven Burgess Best regards, Customer Service Thunder Tiger Corp. [ Simon ]
I purchased this model from an Australian retailer but can obtain no response from him. The model had not yet flown. This was my message and attachment to the retailer. Quote Just got round to getting the Soaring Star to maiden. I installed the supplied motor and prop and wooden spacer according to the directions. ie gluing wooden spacer to motor and checking for any flashing in the nose area. I then fired up the motor/prop and it was drawing more amps than I liked so I dismantled it to install a brushless. The motor/prop seemed well balanced. As you can see the nose has cracked badly. Unquote Being a new model a patch up repair is hardly appropriate. Moreover the fuselage does seem very thin and weak at the motor mounting area I appreciate your response. ------------------------------------------------------------------------------------------------------Dear Thunder Tiger Care. Steven of Ace Hobby Australia has already contacted me (12.20 pm) and arranged for the fuselage to be swapped. This is absolutely great service and very promptly received. In fact - could not be better. You can be sure my fellow Club Members will hear of Thunder Tiger's brilliant service. Best Regards
Answer:
Dear Paul, Thank you for your mail. Thunder Tiger has authorized worldwide distributors that provide service to our customers. Please feel free to contact ACEHOBBY DIST. AUSTRALIA P.L. as follows for service. We will communicate with them for the problem as well. ACEHOBBY DIST. AUSTRALIA P.L. Tel: 61-2-9602-6153 Fax: 61-2-9602-6298 E-mail: steven@acehobbyaustralia.com.au Web: www.acehobbyaustralia.com Contact person: Mr. Steven Burgess Best regards, Customer Service Thunder Tiger Corp. [ Simon ]
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