Product
Unhappy Customer
Question:
To whom It may concern: My Name is Michael Rose I have been flying Raptors for about 8 years or more I recently Purchase a Ecureuil (A BLUE one) and I had put tape on the front half to align it with auto masking tape and when I removed the tape it lifted the Paint from the fuse. It looks awful I would like a Replacement front section with a GOOD paint job. It appears that the fuse was not prepped well before the painting process. My MD 530 also has paint that is chipping so I had to completely strip the fuse and repaint it. I am not going to do that to this model. Should I contact the store where I purchased the Kit or is this something that you can ship out to me? I appreciate you help in resolving this matter. Respectfully, Michael Rose
Answer:
Dear Michael, Thank you for your quick reply and photos. We will replace your front section of fuselage via Ace Hobby. Please contact with Chad from Ace Hobby and send in your front fuselage to them. Sorry for the procedure. ACE HOBBY DISTRIBUTORS, INC. Tel: 949-900-3308 Fax: 949-900-3301 E-mail: chad@acehobby.com Web: www.acehobby.com Contact person: Mr. Chad Sackman Best regards, Customer Service Thunder Tiger Corp. [ Simon ]
To whom It may concern: My Name is Michael Rose I have been flying Raptors for about 8 years or more I recently Purchase a Ecureuil (A BLUE one) and I had put tape on the front half to align it with auto masking tape and when I removed the tape it lifted the Paint from the fuse. It looks awful I would like a Replacement front section with a GOOD paint job. It appears that the fuse was not prepped well before the painting process. My MD 530 also has paint that is chipping so I had to completely strip the fuse and repaint it. I am not going to do that to this model. Should I contact the store where I purchased the Kit or is this something that you can ship out to me? I appreciate you help in resolving this matter. Respectfully, Michael Rose
Answer:
Dear Michael, Thank you for your quick reply and photos. We will replace your front section of fuselage via Ace Hobby. Please contact with Chad from Ace Hobby and send in your front fuselage to them. Sorry for the procedure. ACE HOBBY DISTRIBUTORS, INC. Tel: 949-900-3308 Fax: 949-900-3301 E-mail: chad@acehobby.com Web: www.acehobby.com Contact person: Mr. Chad Sackman Best regards, Customer Service Thunder Tiger Corp. [ Simon ]
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