Product
Representation in New Zealand
Question:
Hello I have a number of Thunder Tiger products mainly purchased from overseas and to be honest while I am very happy with the products them selves, I am unhappy about the difficulty in obtaining spare parts in New Zealand. As a result I am spending too much in international freight and having to wait 1 - 2 weeks for anything I need. While I understand this is not your problem directly is does adversely affect the popularity of your products in New Zealand and associated volume of sales is much lower than it might otherwise be. Is there a possibility to discuss access to your parts and products directly so that I can satisfy my own personal need as well as market the same through my web sales company? I believe this type of arrangement could benefit us both. Regards Kerry Dukie
Answer:
Dear Kerry, Thank you for your e-mail. We are sorry for inconvenience to you. Thunder Tiger has authorized worldwide distributors that provide our customers with selling, marketing, after service, and so on. Please feel free to contact KANG'S HOBBY in New Zealand as below information for service and support. KANG'S HOBBY Tel: 64-9-4804632 E-mail: order@khobby.co.nz Web: www.khobby.co.nz Contact person: Mr. ShinKeum Kang Best regards, Customer Service Thunder Tiger Corp. Thank you for choosing THUNDER TIGER. [ Simon ]
Hello I have a number of Thunder Tiger products mainly purchased from overseas and to be honest while I am very happy with the products them selves, I am unhappy about the difficulty in obtaining spare parts in New Zealand. As a result I am spending too much in international freight and having to wait 1 - 2 weeks for anything I need. While I understand this is not your problem directly is does adversely affect the popularity of your products in New Zealand and associated volume of sales is much lower than it might otherwise be. Is there a possibility to discuss access to your parts and products directly so that I can satisfy my own personal need as well as market the same through my web sales company? I believe this type of arrangement could benefit us both. Regards Kerry Dukie
Answer:
Dear Kerry, Thank you for your e-mail. We are sorry for inconvenience to you. Thunder Tiger has authorized worldwide distributors that provide our customers with selling, marketing, after service, and so on. Please feel free to contact KANG'S HOBBY in New Zealand as below information for service and support. KANG'S HOBBY Tel: 64-9-4804632 E-mail: order@khobby.co.nz Web: www.khobby.co.nz Contact person: Mr. ShinKeum Kang Best regards, Customer Service Thunder Tiger Corp. Thank you for choosing THUNDER TIGER. [ Simon ]
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