Product
GP-42 engine
Question:
Service department and Consumer department July 24th 2006 My name is Mr. C. Malard from Montreal, Quebec, Canada. Some time ago, I acquired a GP-42 engine through Udisco distributors in Montreal. We have followed instructions to get the engine running initially but to no avail. We even sent the engine to your USA service department and after its return, the engine has never thoroughly worked. Time laspes of its run barely lasted 10 seconds in all. 2 full afternoons have been consumed in total frustration in trying to break in the engine. We have only be able to break in our joy to eventually fly. I regret having bought this engine and unfortunately, you have discouraged many in continuing the hobby of RC flying. I have assisted at many local flying clubs within the province of Quebec and flyers with experience have recommended I simply throw away the engine and stop losing time with your product. I would like you to show me otherwise and convince me your product is worth the box in which it was delivered, my hard earned money and my time spent trying to have it run. If required, I am willing to send out to your address the engine for replacement or credit. I await your immediate attention in this matter. A concerned buyer. C.Malard ---------------------------------------------------------------------------------------------------------Thank you for your email. I look forward to receiving useful assistance from your american counterpart.
Answer:
Dear Mr. C. Malard, Thank you for the mail. We will immediately talk about the problem with Ace Hobby in USA. The customer service department will get in touch with you soon. Please feel free to contact related c.s. person, Rocky, as followed. Rocky McCarter, rocky@acehobby.com Tel: 949-833-0088 Ext. 251 Best regards, Customer Service Thunder Tiger Corp. [ Simon ]
Service department and Consumer department July 24th 2006 My name is Mr. C. Malard from Montreal, Quebec, Canada. Some time ago, I acquired a GP-42 engine through Udisco distributors in Montreal. We have followed instructions to get the engine running initially but to no avail. We even sent the engine to your USA service department and after its return, the engine has never thoroughly worked. Time laspes of its run barely lasted 10 seconds in all. 2 full afternoons have been consumed in total frustration in trying to break in the engine. We have only be able to break in our joy to eventually fly. I regret having bought this engine and unfortunately, you have discouraged many in continuing the hobby of RC flying. I have assisted at many local flying clubs within the province of Quebec and flyers with experience have recommended I simply throw away the engine and stop losing time with your product. I would like you to show me otherwise and convince me your product is worth the box in which it was delivered, my hard earned money and my time spent trying to have it run. If required, I am willing to send out to your address the engine for replacement or credit. I await your immediate attention in this matter. A concerned buyer. C.Malard ---------------------------------------------------------------------------------------------------------Thank you for your email. I look forward to receiving useful assistance from your american counterpart.
Answer:
Dear Mr. C. Malard, Thank you for the mail. We will immediately talk about the problem with Ace Hobby in USA. The customer service department will get in touch with you soon. Please feel free to contact related c.s. person, Rocky, as followed. Rocky McCarter, rocky@acehobby.com Tel: 949-833-0088 Ext. 251 Best regards, Customer Service Thunder Tiger Corp. [ Simon ]
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